Furniture, stock, files, fabrics and fittings after fire, smoke, water or mould. Each item is sorted to clean, set aside or list for disposal with your agreement, and photographed as it goes.
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The scope
The scope sets out the rooms and the groups of items. The item list grows as the work goes, so you can see where everything is and what happened to it.
Every contents job
Sequenced with
How we do it
Listing
Before anything is touched, each item or group is photographed where it sits and given a line on the list. As it's cleaned, set aside or disposed of, the list is updated. You end up with a record of every item and what happened to it.
Hard and soft
Metal, laminate and sealed timber are cleaned with the method the residue calls for. Fabric chairs, curtains and cushions are cleaned by fibre type. Paper and porous items that can't be cleaned safely are set aside for you to decide on.
Electronics
Computers, appliances and machinery affected by water or smoke stay unplugged. Outer casings can be cleaned, but anything electrical is left for a qualified technician to test before it's used again. The list shows which items are waiting on that check.
In and out
Time-stamped on arrival and when the visit closes.
Ticked
Each area marked done against the scope you signed off.
Photographed
The areas that matter, finished. Faults flagged with a photo.
Questions
You do. Items are sorted and photographed, and anything we think can't be saved goes on a list for your sign-off. Nothing is disposed of until it's approved, and the list shows what went and when.
Sometimes. Paper that's damp but not contaminated can often be dried. Paper soaked in grey or black water, or with mould through it, usually can't be cleaned safely. Important records are kept separate and listed, and specialist document recovery is a separate job.
On site, in a cleared room or a clean part of the building, wherever that's possible. Items that need specialist treatment are set aside and listed. The scope says where the work happens and what's set aside.
Fabric holds odour. Soft items are cleaned by fibre type, and anything that still smells after cleaning is listed for you to decide on. The room is cleaned before they go back, so they don't pick the smell up again.
You can share it. It has a photo of each item or group, its condition and what happened to it. The claim itself is between you and your insurer.
We'll come out to scope it: the rooms, the groups of items and what's wet, sooty or mouldy. Then a written scope for the sorting, the cleaning and the item list.