Homes, units, offices and storerooms. We work with the person, their family or their caseworker, agree what stays and what goes before anything moves, and clear it at a pace that works. Then the clean.
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The scope
The scope is agreed with whoever is making the decisions. It lists each room, what's being sorted, what's going and the order, and nothing outside it is touched.
Every hoarder clean
After the clear-out
How we do it
Planning
We meet the person and, where they want it, their family, support worker or caseworker. The plan sets which rooms go first, what kinds of things are kept, and who signs off on what's thrown out. Short sessions are fine. The pace is part of the plan.
Sorting
Items are sorted into the agreed groups as they're found. Papers, photos, cash, jewellery and anything that looks personal are set aside, never binned. Recycling and donations are kept apart from waste, and the record shows what left the property.
Hazards, then the clean
Cluttered rooms can hide sharps, mould, pests and spoiled food. They're handled with gloves and PPE, sharps go into a rigid sharps container, and a licensed pest controller is booked first if needed. Once a room is clear, it's cleaned top to bottom, floors last.
In and out
Time-stamped on arrival and when the visit closes.
Ticked
Each area marked done against the scope you signed off.
Photographed
The areas that matter, finished. Faults flagged with a photo.
Questions
No. What's kept and what goes is agreed before work starts, with the person or whoever they want deciding with them. Anything unclear goes in a set-aside pile to check, and personal papers and photos are never binned.
Yes. Support workers, caseworkers, family, property managers and executors often make the first call. We still plan with the person whose space it is wherever we can, and keep whoever arranged it updated through the visit record.
Yes. The job, the address and the person aren't discussed with anyone outside the people you name. The visit record goes only to whoever arranged the work.
They're expected, and they're handled. Sharps go into rigid sharps containers for lawful disposal, mould is cleaned or the material removed, and a licensed pest controller treats the property before the clean if needed. All of it is in the scope.
Yes, and it often works better that way. A room or two at a time gives the person time to make decisions without being rushed. The scope sets the order, and each visit is recorded with photos so everyone can see the progress.
We'll come out to see the space and meet whoever is making the decisions. Then a written plan: the rooms, the order, the pace and what happens to everything.