Once the site has been released and made safe, soot, smoke residue and odour are cleaned room by room, top to bottom. Water from firefighting is dried first, and every area is photographed before and after.
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The scope
The scope lists each room, the kind of residue and what's cleaned, removed or set aside for contents restoration, so the work can be checked area by area.
Every fire damage job
Usually after
How we do it
High to low
Soot and smoke residue sit on every ledge, light fitting and vent. They come down first, then walls, joinery and glass, and floors are always last. Working high to low means nothing that's been cleaned gets dirty again.
Dry before wet
Dry soot is lifted with HEPA vacuums and dry soot sponges before any liquid goes on, because wiping it wet smears it into paint and grout. Oily residue from burnt plastics or a kitchen fire needs a degreaser instead. A small patch is tested first.
Odour
Smoke odour settles into carpet, ceiling tiles, fabric and porous surfaces. Taking the residue off removes most of it. Soft materials that still smell after cleaning are listed for you to decide on, and what's left is treated in the space, not covered with fragrance.
In and out
Time-stamped on arrival and when the visit closes.
Ticked
Each area marked done against the scope you signed off.
Photographed
The areas that matter, finished. Faults flagged with a photo.
Questions
Once the fire service, and anyone checking the structure, has released the site and it's safe to enter. Call and we'll come out to scope it. Drying any firefighting water usually comes first, because wet soot is harder to shift.
Often they can be cleaned. Light residue lifts with dry sponges and a wash. Heavy or oily staining can bleed through new paint, and some walls will still need sealing and repainting by a painter after the clean. We test a patch and tell you which before it goes in the scope.
It goes when the residue goes. That means every surface, plus the soft materials that hold smoke. Odour that comes back usually means residue was missed in a vent, a ceiling void or a cupboard, so those areas are written into the scope.
Each item is sorted: cleaned on site, set aside for contents restoration, or listed for disposal with your agreement. Electronics are kept unplugged and left for a technician to check before they're used. Everything is photographed and listed.
You can share it. It has the date of each visit, photos of each room before and after, and a list of what was cleaned, removed or set aside. The claim itself is between you and your insurer.
We'll walk the rooms, check the residue and the water, and send a written scope: what's cleaned, what's set aside, and in what order.