Burst pipes, roof leaks, sprinkler discharge and stormwater. The site is made safe, standing water comes out, the building is dried with readings logged each visit, and then it's cleaned.
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The scope
The scope is written once we've seen the water, the materials and where it's travelled. It lists each area, what stays, what comes out and how dry is measured.
Every water damage job
While it dries
How we do it
Clean, grey or black water
Clean water from a supply pipe is handled differently from grey water off a dishwasher or black water from a sewer backup or floodwater. Contaminated water means more PPE, porous materials like underlay usually come out, and every surface it touched is cleaned and then disinfected.
Extraction
Water is extracted from carpet, tile and concrete before any drying starts, because every litre left behind has to be evaporated. Carpet is checked to see if it can be dried in place or has to be lifted. Underlay that's soaked through usually goes.
Drying and readings
Moisture readings are taken in walls, floors and joinery at the start and on every visit, at the same points each time. Air movers and dehumidifiers stay until the readings match a dry piece of the same material. Then the clean starts, and the last readings go in the record.
In and out
Time-stamped on arrival and when the visit closes.
Ticked
Each area marked done against the scope you signed off.
Photographed
The areas that matter, finished. Faults flagged with a photo.
Questions
As soon as the source is stopped and the site is safe. Water wicks into plasterboard, timber and underlay, and the longer it sits, the more has to be removed instead of dried. Call and we'll come out to scope it, then start with extraction.
Not always. Carpet wet with clean water can often be extracted and dried in place, sometimes with new underlay. Carpet soaked with grey or black water, or left wet too long, usually has to go. The scope says which, and why.
With a moisture meter, not by touch. Readings are taken at the same points on each visit and compared with a reading from a dry, unaffected part of the same material. When they match, the equipment comes out.
Drying quickly stops most mould before it starts. If mould is already growing, the moisture is dealt with first, then the growth is cleaned off or the material is removed. See mould removal.
You can share it. It has the date and time of each visit, the moisture readings, photos of each area and a list of what was removed. Whether a claim is accepted is between you and your insurer.
No. We extract, dry and clean. Replacing plasterboard, flooring or joinery is a job for a builder or the right trade, and the record shows them what was removed and where.
We'll come out to scope it: where the water went, what's wet and what can be saved. Then a written scope for extraction, drying and the clean.