We clean the parts of a hotel guests walk through and the parts they never see: lobby, lifts, corridors, function rooms, public washrooms and back of house, plus scheduled deep cleans of guest rooms.
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The scope
This is the standard clean for public areas and back of house. Your scope lists each area, the hours and how often, so you can check every visit against it.
Every visit
Common schedule
How we do it
Front of house
Reception, the lobby lounge and the entry glass are cleaned overnight or early, when foot traffic is lowest. Hard floors are scrubbed with a method that suits the stone, tile or timber, and nothing is left wet where guests walk.
Public washrooms
Washrooms off the lobby, the bar and the function rooms get the heaviest use. They're cleaned, disinfected and restocked each visit, with grout and floors scrubbed on a schedule, so the room smells clean as well as looking it.
Function rooms
After a wedding, conference or dinner, the room is cleared of waste, the floor is vacuumed or mopped, and the tables, bar and nearby washrooms are cleaned. The reset is booked around your event calendar, so the room is ready for the next setup.
Your scope
Set the size and the visits. You'll see the scope and the time on site; the price comes after the walk-through.
About a 25-desk office.
Draft scope
Office · 400 m² · 3 visits a week
Time on site, per visit
2.5–3 hrs
About 8 hours a week
Every visit
Scheduled
Hours, not a price. We price the scope after a 15-minute walk through the site. Or call (08) 6385 6664.
In and out
Time-stamped on arrival and when the visit closes.
Ticked
Each area marked done against the scope you signed off.
Photographed
The areas that matter, finished. Faults flagged with a photo.
Changing cleaners
1Before you give notice
We walk the site and send the written scope with the price, so you know exactly what you're moving to before you tell anyone.
2Your start date
Check the notice period in your current agreement. The first visit is booked for the day after it ends.
3Keys and lock-up
Keys, alarm and access are sorted at the walk-through, and the lock-up steps are written into your scope. Codes are never sent by email.
4From the first visit
The scope is followed and recorded from day one: arrival and departure, each area ticked off, and photos of the areas that matter.
No lock-in contract. The notice period is in writing, both ways. And once we start, any issue you raise is acknowledged within 2 hours and resolved within 24. That’s in the contract too.
Questions
Yes, as scheduled deep cleans. We work floor by floor while the rooms are empty: carpet extraction, bathroom tile and grout scrubs, high dusting, skirting boards and the inside of the windows. Daily room servicing can stay with your housekeeping team, or we can take on housekeeping as a separately priced service. Raise it at the walk-through.
That's how the work is planned. The lobby and public washrooms are done overnight or in the quietest hours, machine work stays away from occupied floors at night, and corridors are done in sections. The hours are agreed in writing before we start.
Yes. They're scoped the same way as a standalone venue: the bar, the floor, the washrooms and the kitchen floor and drains, cleaned after close. See pub and restaurant cleaning for what that covers.
Yes. After a room or floor is refurbished, the dust, adhesive residue and packaging need to come out before the rooms go back on sale. It's scoped as a once-off clean, room by room, with the new finishes checked first so the method suits them.
Usually extraction every six months, and more often outside the lifts and the restaurant, where the traffic is heaviest. Guest room carpet is done as part of the floor-by-floor deep clean. The method depends on the fibre, so we check it before anything gets wet.
Fifteen minutes on site to see the public areas, the back of house and how the building runs, then a written scope with the price.