Malls, amenities, food courts and entries, cleaned before and after trading, with day cover in between where the scope calls for it. Centre management gets the visit record: times, tasks and photos.
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The scope
The scope maps the centre by zone, with the tasks and times for each. Centre management can check any zone against the visit record.
Every centre clean
Common schedule
How we do it
Before and after trading
Machine scrubbing, amenity deep cleans and glass are done before the doors open or after close, so there are no cords or wet floors in front of shoppers. During trading, the work is spills, amenities, food court tables and bins, with wet areas signed.
Food courts
Food court tables and seats are cleaned between sittings at peak times. Grease and dropped food make the floor the hardest surface in the centre, so it gets a degreaser and a scrub after close, and the bin and tray return areas are washed down.
Reporting
Every visit is time-stamped, with tasks ticked by zone and photos of the areas that matter. Spills attended, hazards found and damage, like a broken tap or a cracked tile, are logged with the time and a photo, which is what centre management needs after an incident.
In and out
Time-stamped on arrival and when the visit closes.
Ticked
Each area marked done against the scope you signed off.
Photographed
The areas that matter, finished. Faults flagged with a photo.
Changing cleaners
1Before you give notice
We walk the site and send the written scope with the price, so you know exactly what you're moving to before you tell anyone.
2Your start date
Check the notice period in your current agreement. The first visit is booked for the day after it ends.
3Keys and lock-up
Keys, alarm and access are sorted at the walk-through, and the lock-up steps are written into your scope. Codes are never sent by email.
4From the first visit
The scope is followed and recorded from day one: arrival and departure, each area ticked off, and photos of the areas that matter.
No lock-in contract. The notice period is in writing, both ways. And once we start, any issue you raise is acknowledged within 2 hours and resolved within 24. That’s in the contract too.
Questions
Yes, with the heavy work kept to before and after hours. During trading, the work is spills, amenity checks, food court tables and bins. Wet areas are signed and coned until they're dry, and machines don't run in busy malls.
Each check is time-stamped in the visit record with the tasks ticked, so centre management can see when every amenity block was last done. Restocking and faults, like a blocked toilet or a broken hand dryer, are logged too.
It's attended, the area is signed until it's dry, and it's logged with the time and a photo. If someone slips nearby, centre management has a record of when that area was last checked and cleaned.
Common areas are the centre's scope. Individual shops can be cleaned under their own scope with the tenant, scheduled around the same visits. See retail cleaning.
They can be added to the centre scope: sweeping, litter picking, oil stain treatment and pressure cleaning of entries and walkways. See car park cleaning.
No. A smaller centre with a supermarket and a strip of specialty shops is scoped the same way: zones, tasks, times and a visit record. Only the hours change.
A walk-through to see the malls, amenities, food court and back of house, then a written scope with the times, the tasks and the price.